Shipping policy

Thank you for shopping with Hephzibah Shop! We are committed to getting your self-care essentials to you safely and efficiently.

Processing Time

All orders are processed within 1–3 business days, excluding weekends and holidays. Once your order is prepared, it will be shipped promptly.

Shipping Time

Delivery typically takes 3–7 business days, depending on your location and the shipping method selected at checkout.

Please note that delivery times are estimates and may be affected by carrier delays, weather, holidays, or other circumstances beyond our control.

Shipping Rates

Shipping costs are the responsibility of the buyer. Shipping charges are calculated at checkout based on your location and the shipping method selected.

We do not currently offer free shipping unless specifically stated as part of a promotional offer.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number so you can follow your package.

Shipping Address

Please double-check your shipping address before placing your order. Hephzibah Shop is not responsible for packages delivered to an incorrect address provided by the customer.

Damaged or Lost Packages

If your order arrives damaged, please contact us within 14 days of delivery with your order number and photos so we can assist you.

If your package is lost during transit, please contact us as soon as possible so we can help determine the next steps with the shipping carrier.

Contact Us

If you have any questions about shipping or your order, please contact us:

Hephzibah Shop
Email: xclugifts@gmail.com
Address: MA 01748, United States

Thank you for supporting Hephzibah Shop!