Refund policy

We want you to feel confident shopping with us and love every product you receive. Due to the nature of skincare, haircare, and body care products, we have a few important guidelines to ensure quality and safety for all customers.

Returns & Eligibility

For hygiene and safety reasons, we only accept returns for items that are damaged or incorrect. Return requests must be submitted within 14 days of delivery.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery with your order number and clear photos of the item and packaging. We will review your request and provide instructions for the return or replacement.

Non-Returnable Items

Opened, used, or undamaged products cannot be returned or exchanged. This policy helps us maintain strict quality and hygiene standards for all customers.

Return Process

To request a return, please contact us with your order details and photos of the damaged or incorrect item. If your return is approved, we will provide instructions on how to return the item.

Return Shipping

If the item arrived damaged or you received the wrong item, we will cover the return shipping costs.

Refunds

Once the returned item is received and inspected, we will notify you of the outcome. If approved, your refund will be issued to your original payment method.

Contact Us

If you have any questions about our Return Policy, please contact us:

Hephzibah Shop
Email: xclugifts@gmail.com
Address: MA 01748, United States